Australia’s Only Commercial Conference Focusing on Customer Advocacy and Complaints Resolution

With poor customer service costing Australian businesses $40 billion p.a. according to The EY Customer Experience Series™, and $720 for each negative customer experience, effective customer advocacy and complaints resolution is vital for organisations to remain competitive and profitable.

Many organisations are now appointing Customer Advocates to keep CX front of mind and align business objectives with customer interests, particularly in the banking sector where ASIC has increased funding by $127 million into investigations of banking misconduct.

With this in mind, the Customer Advocacy and Complaints Resolution Summit 2017 will explore strategies and case studies around:

  •     Customer engagement driving a customer-centric approach
  •     Embedding cultural values that will aid and develop the complaints resolution process
  •     Continuous process improvement and how to best develop a method

Featured Speakers

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5 Focus Areas

Gain valuable insight from industry leaders on how to use Customer Advocacy to boost customer satisfaction

Learn how to develop a healthy culture that encourages positive engagement with complaints

Develop solid understanding of how to improve processes in complaints handling

Analyse the role of Customer Advocates and learn how they will benefit your business

Discuss new approaches to complaints resolution and determine what is most effective

Who Will You Meet and Network With?

Director/GM/Head/Chief:

Customer Experience

Customer Advocacy & Engagement

Customer Service & Support

Customer Relations

Contact Centres

Service Delivery

From the following Industries:

Banking and Financial services

Insurance

Telecommunications

Retail and Manufacturing

Utilities

Government

Transport

Customer Service

Media Partners